Shipping Policy
At Metta Marine, we prioritize the safe and secure delivery of our products to ensure your satisfaction. We take great care in professionally packaging and palletizing our outboard units, guaranteeing their safe travel. We have implemented stringent measures to minimize the chances of damage during shipping, resulting in a remarkable track record of less than 1% of our units encountering any issues.
Liability and Inspection
Please note that once the carrier picks up the outboard product, any liability for shipping rests with the shipper, Metta Marine, until it is delivered to you. To safeguard your interests, we strongly recommend thoroughly inspecting the product’s condition before signing for the received order. This step is crucial in identifying and documenting any potential problems that may have occurred during shipping.
In the unlikely event that you encounter any issues or concerns with the received outboard product, we kindly request that you notify us promptly. Your feedback is invaluable in helping us address any shipping-related problems efficiently. Please refer to the contact information provided below to reach out to us.
Effective Date:
This Shipping Policy outlines the shipping procedures and timelines for our products. Please read this policy carefully before placing an order to understand the shipping process.
Order Processing Time:
Once your order is placed, our team at Metta Marine will begin processing it promptly. The order processing time is a maximum of two business days. During this period, we complete the necessary paperwork and register your item with the selected delivery agency.
Delivery Agency:
We work with reputable delivery agencies such as DHL, USPS, UPS, and other reliable carriers. The selection of the delivery agency will depend on various factors, including the shipping destination, package dimensions, and weight. Rest assured that we will choose the most appropriate delivery agency to ensure the safe and efficient delivery of your order.
Delivery Time:
After your order has been processed and registered with the delivery agency, the estimated delivery time is 5-7 business days. Please note that this timeframe may vary depending on factors beyond our control, such as customs clearance procedures, weather conditions, or other unforeseen circumstances. We will provide you with a tracking number as soon as it becomes available so that you can monitor the progress of your shipment.
Total Delivery Process:
Taking into account the order processing time and the estimated delivery time from the delivery agency, the entire delivery process typically takes between 8 to 9 business days. We strive to ensure timely delivery, and we will make every effort to meet these estimated timeframes. However, please understand that delays may occur due to reasons beyond our control.
Shipping Charges:
Shipping charges will be calculated and added to your order during the checkout process. The shipping cost is determined based on factors such as the weight and dimensions of the package, as well as the shipping destination. We aim to provide fair and competitive shipping rates while ensuring the safe and secure delivery of your items.
Order Tracking:
Once your order has been processed and handed over to the delivery agency, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment on the delivery agency’s website or through any provided tracking tools. If you have any questions or concerns regarding the tracking of your order, our customer support team will be happy to assist you.
Shipping Restrictions:
Please note that certain products may be subject to shipping restrictions or regulations imposed by local authorities or international shipping guidelines. It is your responsibility to ensure that the ordered products comply with the shipping regulations of your country or region. If any restrictions or limitations are applicable, we will notify you promptly after receiving your order.
International Shipping:
Metta Marine offers international shipping to select destinations. However, please be aware that additional customs duties, taxes, or other fees may apply upon importation of the products. These charges are the responsibility of the recipient and are not included in the product or shipping costs. We recommend contacting your local customs office for more information on potential fees and regulations.
Order Modifications and Cancellations:
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request. However, please note that once an order has been processed and registered with the delivery agency, modifications or cancellations may not be possible.
Returns and Exchanges:
For information regarding our returns and exchanges policy, please refer to our dedicated Returns and Exchanges Policy page on our website.
Contact Us
If you have any questions, issues, or concerns regarding our shipping policy, please do not hesitate to contact our dedicated customer support team. We are here to assist you and ensure a smooth and secure shipping experience.
– Phone: [Insert phone number]– Email: sales@mettamarine.com
Thank you for choosing Metta Marine. We appreciate your trust in our shipping practices and look forward to providing you with exceptional service.